Community Connections
Trust, presence, familiarity, and clear communication are necessary to develop and sustain strong relationships between local health department staff and community members. Community power building depends on these foundational elements and requires reciprocity, allowing health department staff to be seen as partners rather than distant regulatory authorities.
Across focus groups, participants emphasized that trust is the foundation of effective community-engaged work; everything else grows from it. Trust takes time and consistency, and is built through transparency, mutual respect, and accountability. Participants described building trust by explaining decisions clearly, prioritizing community members’ consent, acknowledging people’s contributions to the work, and avoiding showing up with a fixed agenda. These practices signal openness and humility on the part of health departments, demonstrating that community voices truly matter and that relationships are valued over specific outcomes.
Participants also spoke about presence: the power of simply showing up at community events or visiting community partners, choosing phone calls over less-personal emails, and being visible beyond formal engagements. This kind of steady presence deepens credibility and positions public health partners as part of the community, not observers. Presence also solidifies public health entities as a reliable, consistent source of information, assistance, and partnership.
Also highlighted in the focus groups were the roles of familiarity and communication in building and sustaining trust. Many participants came from the same regions or shared lived experiences with the communities they served, allowing for a more authentic understanding of local opportunities or challenges. This common understanding helps health department staff tailor how messages are delivered, what asks are made of community members, and which public health services are offered.
Moreover, participants emphasized that communication must be locally grounded and consistent. Some focus group participants emphasized that, in their rural area, information spreads best through word of mouth, and that solid relationships are formed at face-to-face gatherings, which are, in turn, sustained through virtual platforms.
โฆTrying to understand who we’re serving, who we’re talking to, and trying to get that temperature, and modifying, sometimes my delivery on things. Modifying maybe what I’ll say, how I’ll explain it, different means of explaining itโฆ[my father is] low literacy, so giving him a bunch of print material wouldn’t be helpful, so maybe talking it out [instead].
– Focus Group Participant
Strategy
Community power building is sustained through strong relationships among residents and diverse partners. Yet rigid agendas and predetermined strategies prevent the flexibility needed to work effectively with residents. Moving toward the “Empower” category in the IAP2 spectrum requires an approach that is less about rigid plans and more about knowing when and how to move, with whom, and toward what shared purpose. Participants noted that effective strategies are grounded in relationships and adapted to local realities.
Partnerships emerged as a central tenet of community-based work in rural communities. Participants emphasized the importance of knowing local employers, businesses, nonprofits, and community leaders personally and being able to connect with them directly. Building partnerships on shared goals, such as asking, “What can we agree on?” helps align efforts around a common vision for the community. This approach not only clarifies priorities but also strengthens collaboration across sectors that may not traditionally work together.
We have a gentleman who has done so much work with us, [who is a] proud National Rifle Associationย (NRA) member, and he absolutely understands that our mission is to keep people safe, and he’s so on board with it, and he’s probably so different politically or personally with some other people in our alliance. But when we drill down to, ‘What do we agree on, like safety,’ he can see that we want safety and he wants safety, and so it just makes a really good fit.
– Focus Group Participant
Effective partnerships also depend on the health department serving as a neutral convener focused on collective benefit rather than its own agenda. Several participants noted that each partner comes to the table with their own specific needs and agendas, but persistence and openness can reveal common priorities. Recognizing smaller, overlooked organizations as valuable allies was also noted as key for inclusive collaboration.
Openness and flexibility, too, are vital for building and sustaining partnerships. Asking partners, “What works best for you?” and being willing to play a neutral or backbone role can defuse territorialism. Flexibility in organizational approaches to partnerships, including sharing resources, also helps them be more sustainable and nimbler.
In addition to being a trust-building tool, strong communication with multi-sector partners was identified as a crucial element of institutional strategy. Participants discussed the importance of translating public health impact into language that resonates with different audiences, such as demonstrating a return on investment or showing how initiatives contribute to the local economy when speaking to policymakers. Some participants also highlighted staying apolitical to ensure that messages remain accessible and resonant in polarized environments.
Finally, participants underscored that effective strategies depend on institutional support. Flexible structures, supportive leadership, and adaptive funding mechanisms allow practitioners to seize opportunities and sustain momentum. When organizations back their teams with this kind of flexibility and support, staff can respond strategically to community needs as they evolve.
Really encouraging [power sharing] from an agency perspective has led us in a lot of directions that we would have really not been aware that we needed to pursue, and also has created a lot of tangible solutions that are much more cost-effective.
– Focus Group Participant